Welcome to our Frequently Asked Questions (FAQ) page. Here, you'll find answers to common inquiries about our products, ordering process, shipping, returns, and more. Save time and get the information you need right at your fingertips. If you can't find what you're looking for, feel free to reach out to us directly.
Frequently Asked Questions
We offer a limited lifetime warranty on our dog products. Please refer to our warranty page for more details on specific products.
To file a warranty service claim, please contact our customer support team via phone or email. Provide your purchase information and a detailed description of the issue, and we'll be happy to assist you.
We have a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Please review our Returns and Exchanges page for more information.
We provide size charts for our dog products to help you choose the appropriate size. Measure your dog's neck, chest, and other relevant dimensions as instructed, and refer to the size chart for guidance.
Our dog products are available at select retail locations. Please check our Store Locator page on our website to find the nearest store carrying our products.
Yes, we offer international shipping to select countries. Shipping options and rates will be provided during the checkout process based on your location.
While many of our products are suitable for puppies, it is important to choose the appropriate size and consider your puppy's age and activity level. Always supervise your puppy when using our products.
Most of our dog products can be cleaned with mild soap and water. Refer to the care instructions provided with each product for specific cleaning recommendations.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
At this time, we do not offer customization options for our dog products. However, we continually evaluate customer feedback and may introduce such features in the future.
ANo, our King Buck Waterproof Soft Touch collars and leashes offer the most reflectivity of our entire lineup, while all Hombre Patterns collars and leashes in our Winchester offering yield the most reflectivity in our Winchester lineup. And the printed patterns in the Winchester lineup offer minimal reflectivity.
If you have any other questions or need further assistance, please don't hesitate to contact our customer support team. Contact Support