Thank you for shopping with us. By visiting our site and/or purchasing something from us, you agree to be bound by the policies set forth herein. These policies apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Payment Options
We accept all major brands of credit and debit cards including Visa, Mastercard, Discover, and American Express.
Shipping Policy
For orders within the United States, we offer FREE Flat Rate Value shipping on all orders over $50 going to the lower 48 states. Other orders will be subject to shipping charges at the time of purchase which may vary. Additional shipping upgrades can be made at time of purchase, calculated by the size, weight, and destination of your package. Transit times for each method can be found in the chart below.
• Flat Rate Value – Typical transit time ranges between 3-10 business days.
• Standard Shipping – Typical transit time ranges between 2-5 business days.
• Two-Day Shipping – Guaranteed within 2 business days of shipment.
• One-Day Shipping – Guaranteed within 1 business day of shipment.
For international orders outside of the United States, we offer shipping to Canada and Mexico for packages up to 70 lbs (some exceptions apply). Shipping costs vary. We utilize a mix of reliable carriers to ensure your order is delivered in a secure manner within the estimated timeframe. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight. Transit time(s) for international orders is listed below:
• Standard International Shipping – Typically takes 5-7 business days. Customs or any other regulatory agency clearances may result in shipping delays.
Please check local rules and regulations regarding all customs/brokerage fees, duties, taxes and restrictions imposed on goods imported into the country of destination. All customs/brokerage fees, duties, taxes, and any other shipping related fees imposed by the country of destination are the responsibility of the customer. All costs incurred as the result of a refused delivery are the responsibility of the customer.
Although international orders may be returned pursuant to our Return Policy, we cannot refund international shipping charges. The customer is responsible for all international shipping charges, including shipping charges for any returns.
Item Availability
All items listed for sale on our website are in-stock and ready to ship within one (1) business days of purchase unless otherwise specified on the product page. Orders placed after business hours will be processed the next business day.
Order Cancellation
We understand that you might change your mind and need to cancel your order after purchase. The quickest way to cancel an order is to call us at 888-811-2979, Monday through Friday from 9:00am-4:30pm CST. We can also be reached via email: info@worldofwinchester.com for all your order needs.
Online Order Return Policy & Exchanges
Our Products. If you are not completely satisfied with your purchase of an Apogee product, we will be happy to offer a return on unused merchandise within thirty (30) days of receipt (certain restrictions apply).
Partner Brands. Should a non-Apogee product that we carry not meet your expectations, we offer a return on unused merchandise within fourteen (14) days of receipt (certain restrictions apply).
Processing Returns. If you need to process a return of unused merchandise, please contact us via email at info@worldofwinchester.com or call us at 888-811-2979 to obtain an RMA number to include with your return package. The customer is responsible for all expenses related to return shipping. In the event there is an error on your order, we will assist in providing a prepaid return label for your merchandise to be returned.
Exchanges. We do not currently offer exchanges. Once you’ve returned your item, you can order a new item from our online store.
Final Sale Items
Final Sale items will be specifically indicated as “Final Sale” on the product page. Items denoted as Final Sale at the time of purchase are not eligible for refund, return, or exchange.
Collaboration and Third-Party Links
Our website may offer collaborations with other brands and therefore certain products available via our website may include products from third parties. All of such products will be the sole responsibility of the third-party manufacturer(s) and not Apogee.
Third-party links on this site may direct you to third-party websites that are not affiliated with Apogee. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Sales Tax
Sales tax, if any, is charged based on the applicable state and local sales tax regulations and rates. We withhold sales tax as required by law; these laws are subject to change. In addition, we reserve the right to change this policy as needed.
Legal
We are not responsible for any claims relating to infringement by the product of third-party intellectual property rights.
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE QUALITY OF THE PRODUCTS OR THE RESULTS THAT YOU MAY ACHIEVE UTILIZING SUCH PRODUCTS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARICULAR PURPOSE (TO EXTENT APPLICABLE) WHICH ARE HEREBY DISCLAIMED AND EXCLUDED. IN NO EVENT WILL WE BE LIABLE FOR ANY LOST PROFITS OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES. OUR LIABILITY IS LIMITED TO REPLACING DEFECTIVE GOODS. PURSUANT TO THE PROVISIONS OF THE CALIFORNIA SONG-BEVERLY CONSUMER WARRANTY ACT, THIS PRODUCT IS SOLD “AS IS” AND “WITH ALL FAULTS.”
Any controversy or claim arising out of or relating to your purchase of any product from us shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Venue for any arbitration, or any legal dispute, shall lie only in the State of Delaware and in no other venue or forum. The laws of the State of Delaware shall apply to all transactions.
Export Policy
The U.S. Department of Commerce's Bureau of Industry and Security and the U.S. Department of the Treasury's Office of Foreign Assets Control administer export control regulations that affect some aspects of our business. We request that you (the "Customer") read and familiarize yourself with the following regarding certain applicable export regulations.
The sale, transfer, transportation, or shipment outside of the U.S. of any product prohibited or restricted for export without complying with U.S. export control laws and regulations, including proper export licensing, documentation, or authorization, is strictly prohibited and may result in civil penalties and/or constitute a federal crime. Apogee will not engage in any transaction that requires the illegal export of any products and will not assist directly or indirectly with the illegal export or re-export of any products. An accurate Automated Export System (AES) filing must be made, whether or not the exportation requires a license.
If you wish to purchase an item for ultimate shipment or use outside of the United States, please indicate this fact in your order. Depending on the value of the order, specific item(s), end user, country of ultimate destination and end use, Apogee may be required to apply for an export license with the appropriate U.S. government agency.
Export Administration Regulations (EAR): Some of the item(s) on this website may be subject to the Export Administration Regulations (EAR), and export may be restricted by the U.S. Department of Commerce's Bureau of Industry and Security. By proceeding with a transaction to purchase any restricted item(s), the Customer certifies that (i) the purchase does not require Apogee to export such items, unless Apogee is aware of the export and has obtained the appropriate U.S. Government authorization; (ii) the Customer does not intend to export such items after receipt from Apogee without the appropriate U.S. Government export authorization.
Important Export Restrictions Warning!
(1) Export of some Apogee products is strictly prohibited without a valid export license issued by the U.S. Department of Commerce, in accordance with the Export Administration Regulations (EAR) (15 C.F.R. 730-774).
(2) U.S. law prohibits the sale, transfer, or export of items to certain restricted parties, destinations, and embargoed countries, as identified on lists maintained by the U.S. Department of State, the U.S. Department of Commerce, and the U.S. Department of Treasury. It is the responsibility of the Customer to be aware of these lists, which can be found at the following U.S. Government websites. By proceeding with any transaction, the Customer certifies that the Customer will not engage in any unauthorized transaction involving the export of Apogee products to any restricted parties or destinations.
By proceeding with a transaction to purchase any items from Apogee, the Customer certifies that it will comply with all requirements imposed by all applicable laws, regulations and administrative policies.
For further information regarding the applicable laws, regulations, and policies contact:
U.S. Department of Commerce
Bureau of Industry and Security
Telephone: (202) 482-4811
Website: http://www.bis.doc.gov
U.S. Department of the Treasury
Office of Foreign Assets Controls
Telephone: (202) 622-2480
Website: https://www.treasury.gov/about/organizational-structure/offices/Pages/Office-of-Foreign-Assets-Control.aspx
Contact
Apogee works exclusively with PBE Commerce, 695 West, 1700 South, Building 12, Logan, Utah 84321 for direct sales via this website.